The Problem
- People work long days
- No one is around during the day to sign for or accept packages
- Carrier locations are often closed early
- Packages requiring in-person signatures cannot be left at door
The Solution
- Carrier companies need to be more customer-focused: longer hours, more accurate delivery times
- Customers should be able to release liability from carrier, place it on themselves, and sign to have a package delivered, no matter what
- Customer comments concerning where and in what manner a package should be left must be strictly adhered to
This is just a start, but it covers some of the major issues.